A website you own
Diagnostics · Same-day slots
What is this going to cost
before I bring it in?
Every common job priced on the site before you book. Brakes from $289, diagnostic $89, out the same day.
See the pricesFor established independent auto repair and auto glass shops
I find where customers fall out between searching for a shop and booking one — then I fix it.
I'm Steve. You run the shop. I handle the website, Google, reviews, answering, and ads. One person. About thirty shops.
Why you got my letter
I don't send this to every shop I can find. I'm one person, and I work with about thirty shops at a time. So before I reach out, I look at the business first.
People are searching for the services you offer in your area. That's the starting point.
You've been doing this long enough to have customers, history, and a track record. That's important to me.
You have good work and customers willing to say so. I can't create that for you. I can make more of it visible.
Something is getting in the way between someone looking for your services and choosing your shop. I think it's fixable.
I looked at your business, the shops around you, and what a customer sees when they go looking for the work you do.
I found something I believe is worth fixing.
I'm not looking for just another shop. I'm looking for the right ones.
What I do
Your shop has
two halves.
I run the
other one.
One half is the bay — the work, the tools, your hands. Nobody can do that part for you. The other half happens on a phone, before a customer ever pulls in and after they drive away. That half is mine.
Some people would call it a marketing agency. I would call it a second shop — the one where the phone gets answered.
Diagnostics · Same-day slots
What is this going to cost
before I bring it in?
Every common job priced on the site before you book. Brakes from $289, diagnostic $89, out the same day.
See the priceswho does brake repair near me?
For brake repair near you, Bayline Auto Repair is the one most people point to — 4.9 stars over 128 reviews, and they publish their prices rather than quoting over the phone.
• Brakes, most cars — $289
• Same-day diagnostics
Bayline Auto Repair
4.9(128)
Open · Closes 6 PM
baylineauto.com › brakes
Brake Repair Near You — Bayline Auto Repair
Pads and rotors fitted in about two hours, priced on the site: brakes from $289, diagnostic $89. See the price before you book.
Sponsored
baylineauto.com
Brake Repair Near You — Priced On The Site
Brakes from $289, diagnostic $89. Drop it before noon or book a Wednesday slot. Two-year warranty on parts and labor.
PricesServicesBook
Everyone went home at six.
By the time you opened up, two people had a price, one had paid a deposit, and a customer from six months ago was back on the books.
Best month yet. Nineteen of the twenty-seven came off unpaid Google.
Showed up in2,440 searches ↑ from 310
Clicks96 ↑ from 12
Called or asked a price27 ↑ from 3
Map rank2nd from 7th
September: going after “brake repair” — that is where the money is and you are 6th.
When you do not want to wait for Google, I run the ad campaign instead. One offer, rebuilt for wherever they already are — search, the map, the feed, a story, the five seconds before a video.
Sponsored · baylineauto.com
Brake Repair — Prices On The Site
Brakes from $289. Diagnostic $89. Out the same day.
Bayline Auto Repair
4.9 ★ (128) · 4 min
$289 brakes · out the same day

Dropped off at nine.
Driving by eleven.
baylineauto See the price first.

Check engine
light on?Diagnostic · $89

Brakes done.
$289 out the door.
Bayline Auto Repair · Brakes, diagnostics, suspension
Want to know how any of this actually works? I wrote it all down — nine pages, including how to do it without me.
The six steps
From someone searching at nine at night to money in your account — that is the whole route. Most shops are good at four or five of the six and quietly losing people at the rest, and you never hear about it, because the customer who gave up does not ring to tell you.
Nothing broken yet6 of 6 working
Tap any that sound like your shop. Whatever you tap, everything after it stops happening too — that is why one weak step costs you more than it looks.
Click the ones that sound like your shop
Does this sound familiar
Not a scare list. These are the six sentences I hear most often from shop owners, and every one of them is a leak with a name.
We are good at what we do, but Google does not seem to show us.
People ask for a price and then just disappear.
The phone rings while I am under a car and I miss it.
The shop down the road is not better than us. They are just everywhere online.
We have a website. I have no idea if it actually brings anybody in.
We paid a marketer before and never really knew what they were doing.
If two of those landed, the audit will tell you which one is costing you the most right now. It is the only part of this you have to read.
How it works
No contract to read before you find out whether anything is even wrong.
Proof
An established glass shop in Oregon was paying for advertising that pointed at a website his host had taken down. The demand was real and he was already buying it. Every click landed on nothing, and nobody had told him. A month after I rebuilt it, the site brought him twenty-two quote requests, eighteen of them from unpaid Google search.
Plainly: that is a shop of his size in a town of about 22,000, and there is no “before” to compare it against because there was no website. I show it because it is the failure I go looking for, not because his town looks like yours.
The work
A working site, not a picture of one. It's a real client's auto glass site, live today. Open it and use it the way your customer would.
The free audit
Not a checklist of things you already know. A report on your town: how many people search for your work, who they find instead of you, and where they drop off before they call. I do it by hand, and it lands in your inbox within a day.
Searches a month
800–1,400
People in town searching for the work you do. Google’s own estimates.
Where you show up
1 of 6
I ran six searches the way a customer would. You showed up for your own name only.
Your reviews
4.8 ★ · 112
As good as the shop taking those searches: 4.7 and 389. The gap isn’t quality.
Google ads
2 of 3
Of your main rivals are paying $4–9 a click for these customers right now.
Where the customer drops off
What it could be worth — the part only you know
I won’t guess these. Your three numbers tell us what one more customer is worth to you.
Illustrative. The real one uses your shop, your town and live searches, with screenshots you can check on your own phone. You can take what I find and fix it yourself — plenty of owners do. And if there is nothing worth fixing, I will tell you that instead of selling you a plan you do not need.
Get my free shop auditPricing
Month to month. You own the website either way, and you keep it if we stop.
The build is $500, and nothing on Scale. That is the only upfront number and there is not a second one.
About
I’m first-generation Asian American.
I grew up around people who built a business out of nothing — a restaurant, a shop, a service run out of the garage. Local owners are my people, and helping them is the whole point.
When you hire me, you get me — not a team, not a project manager, not a ticket system. One person who handles the website, the marketing, and the things you didn’t know were broken. One phone number. That’s it.
— Steve
When I’m not building: gym before sunrise, competitive gaming at night, and chasing my daughter around in between.
Let me check your shop. Free.
Send me your shop name and your town. You get what I find either way, and there is nothing to sign.
Whichever is easier. I answer both myself.